Returns & Refunds Policy
Returns & Refunds Policy
1. Return Eligibility
Due to the collectible nature of stamps and coins, we have specific return conditions:
- Items must be returned within 14 days of delivery
- Items must be in their original condition, unopened and undamaged
- Original packaging and certificates of authenticity (if provided) must be included
- Custom orders and specially sourced items are non-returnable
2. Non-Returnable Items
The following items cannot be returned:
- Items that have been removed from protective cases or holders
- Graded items with broken or tampered seals
- Custom-ordered or specially sourced collectibles
- Items marked as final sale
3. Return Process
To initiate a return:
- Contact us through our Contact page within 14 days of receiving your order
- Provide your order number and reason for return
- Wait for return authorization and shipping instructions
- Ship the item back using a trackable shipping method
- Retain proof of shipment until refund is processed
4. Refund Processing
Once we receive and inspect your returned item:
- Refunds will be processed within 5-7 business days
- Refunds will be issued to the original payment method
- Original shipping costs are non-refundable unless the return is due to our error
- Return shipping costs are the customer's responsibility unless the item is defective or incorrect
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us immediately with photos of the item and packaging
- It will be solely at our discretion and judgement to decide whether the item is damaged or shipped incorrectly.
- If the item was not shipped in a damaged condition but was subsequently damaged than no return & refund will be processed.
- We will arrange for return shipping at no cost to you
- You will receive a full refund or replacement, including original shipping costs
6. Authenticity Guarantee
If an item is found to be not as described or not authentic:
- Contact us with supporting documentation from a recognized authentication service
- We will provide a full refund including return shipping costs
- Authentication fees may be reimbursed at our discretion
7. International Returns
For international orders:
- Customers are responsible for return shipping costs and any customs fees
- Items must be declared accurately to avoid customs issues
- Processing may take longer due to international shipping times
8. Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.
9. Contact Us
For questions about returns and refunds, please contact us through our Contact page with your order number and details.